Is it possible to get money back for travel for vacation or treatment? Procedure for receiving compensation

About the procedure for refunding money upon early departure

Government Decree No. 176 of 04/01/2005 approved the rules for receiving compensation for travel to and from a vacation spot. To provide it, certain conditions must be met:

1. A citizen is a recipient of an old-age or disability insurance pension.
2. The person claiming compensation lives in areas of the Far North or equivalent to it.
3. The resting place must be located on Russian territory.
4. The pensioner must have unemployed status.

This type of compensation is provided once every two years. The count starts from January 1 of the year in which the compensation was made. For example, if the trip took place in April 2014, then the two-year countdown will begin from 01/01/2014. Starting from January 1, 2016, the pensioner will be able to apply for a new trip.

1.General conditions for refund

1.1. The Client has the right to refuse all services provided by the Contractor at any time, subject to payment to the Contractor of the expenses actually incurred by him related to the fulfillment of obligations stipulated by the sanatorium-resort voucher, in the amount of the cost of one bed-day of the Client's voucher (clause 1 of Article 782 of the Civil Code of the Russian Federation, Article 32 of the Law of the Russian Federation “On the Protection of Consumer Rights”);

1.2. Refunds to the Client are not made if it is impossible to perform the service due to the fault of the Client (Article 781 of the Civil Code of the Russian Federation);

1.3. If the Client violates the arrival date agreed with the Contractor, the period of stay in the Sanatorium for days of delay is not extended, the cost of unused days of the tour is not refundable;

1.4. Failure to attend procedures prescribed by a doctor due to the fault of the Client without documented valid reasons is not grounds for a refund;

* if the Client refuses to perform the services provided by the sanatorium-resort package (accommodation, meals, treatment) by the Contractor, the refund is made minus the expenses actually incurred by the Sanatorium, taking into account the amount of bed days used by the Client. If the Client cancels two days before check-in and later than the check-in date, the cost of one bed-day is deducted from the refund amount;

* refunds for unused bed days of the voucher are made in the amount of 100% if the Client refuses the services of the sanatorium for valid reasons, which include: illness of the Client or his relatives, death of a relative, call to work, documented.

* if it is impossible for the Sanatorium to provide the services paid for by the Client, a refund will be made in the amount of 100% minus the cost of the services provided. The impossibility of providing services means a power outage, cold water supply, or force majeure circumstances.

1.6. In case of purchasing a sanatorium-resort voucher not at the Sanatorium (through intermediaries), the return of funds due to the consumer is carried out to the payer (intermediary);

1.7. The cost of the trip is refunded to the person who paid for it. Refunds for the cost of vouchers purchased using budget funds through state or municipal contracts are made to the payer in accordance with the terms of government contracts.

2. List of documents required to make a refund

* application for a refund, drawn up on a standard form, containing bank card/personal account details, full name of the recipient, date of departure indicating the reasons for departure;

* confirmation from the attending physician about contraindications to the procedures;

* receipts for payment of services;

* justification of the valid reasons for refusal (with supporting documents attached).

3. Terms of refund

3.1. Funds for services not provided are returned to the Client within 5 working days from the date of provision of a complete set of documents in accordance with clause 2.1. of this Regulation (Article 31 of the Law of the Russian Federation “On the Protection of Consumer Rights”), by transfer to a bank card, or by issuing cash through the sanatorium cash desk.

3.2. Funds transferred by bank transfer are returned by bank transfer to the details specified in the application.

4. Return procedure

4.1. The senior sales specialist accepts the application, marks it with the date of receipt and, within two working days from the date of receipt of the application, calculates the refunded amount.

4.2. The senior implementation specialist checks the departure date indicated in the application with the actual departure date, which is noted in the application.

4.3. When determining the actual date of arrival/departure of the Client, be guided by the standard check-out/check-in time. Thus, if the application was received after the check-out time, the current day of stay, including paid food services, is not refundable.

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The checkout time for treatment vouchers and vacation vouchers is 00:00, the checkout time for accommodation vouchers is 12:00.

4.4. The final refund amount must be approved by the General Director of the sanatorium, taking into account the valid reasons for the refusal, after which the application is submitted to the accounting department for the refund.

4.5.1. To clarify the cost of the treatment completed, the client contacts the Administrator of the medical department.

4.5.2.1. Check with the medical department about the number of procedures the client has undergone.

4.5.3. The administrator of the medical department, within 24 (twenty-four) hours from the receipt of the application, calculates the refund amount; when calculating, it is necessary to take into account the amount for which the consumer used medical services, indicates the refund amount on the application, which is submitted to the manager for signature.

4.5.4. If the client is late for the procedure or missed it without documented valid reasons, no refund will be made.

4.5.5. If the client refuses to receive procedures, or wants to change the appointment time or the procedure itself at least 1 (one) day before the date of the procedure, a 100% refund is made.

5. The procedure for informing clients about the refund procedure

5.1.1. Familiarization of the client with these Regulations when selling a voucher and writing about this on the Client's invoice.

5.1.2. Posting of the Regulations on the sanatorium website.

• Medical certificate (if the refusal was due to illness); a copy of the written refusal to obtain a visa; and so on, the main thing is written confirmation of the circumstances that have arisen;
• A copy of the contract for the provision of services;
• Postal receipt or notification of receipt by the tour operator of the claim;
• Written statement.

How to correctly write an application for a refund for a trip? A sample application for a refund for a trip can be drawn up arbitrarily, but below is a possible example: [Company, full name of the tour operator] [Full name of the consumer, address and contact phone number] Claim [Date] I entered into an agreement with [company] for the sale of a tourist product [number contract], in accordance with which you assumed the obligation to organize a tourist trip to [country, number of people], travel dates [dates of travel]. But before going to court, you should invite the travel agency to resolve all issues peacefully. If this does not help, you need to proceed according to the following scheme:

• Prepare a statement of claim for termination of the contract, in which you indicate the requirements, circumstances of the case and evidence. You can also ask for compensation for moral damage (usually up to 10 thousand rubles).
• Collect all necessary documents. These include: a copy of the statement of claim, an agreement with the travel agency, documents on payment for services, a reservation application, written evidence of contacting the company in pre-trial proceedings, a document confirming the company’s refusal to refund the funds, as well as a calculation of the amount of the claim.
• Submit your claim and documents to the court. If the amount is 50 thousand rubles or less, the case will be handled by a magistrate; if the cost of the claim is higher, the case will be sent to the district court.

Refund for a trip due to illness Hello! Need help regarding a refund for a trip. We purchased a tour to Greece for 3 people through a travel agent. Due to my illness (pneumonia) and the child, we called the travel agent three days before departure and said that we could not fly. They told us that the tour operator’s fine in this case is 100% and nothing can be done.

The travel agent sent us a letter from himself that the tour operator bears all responsibility, and they sent him our application and are waiting for a response from him. Yesterday we received a response from the tour operator, but it was a response to the travel agent that they forwarded to us.

Based on Art. 6.3 Federal Law No. 178-FZ, a citizen has the right to refuse social benefits provided to him (sanatorium treatment, medicines, travel, etc.).

Such refusal is possible partially (from a specific type of assistance) or completely. In return, a monthly cash payment will be added to the pensioner’s pension.

You can submit an application for cancellation of your trip:

1. at the Pension Fund at your place of residence;
2. in the Multifunctional Center (MFC);
3. through the government services portal.

The application must be submitted no later than October 1 of the year preceding the year in which the benefit will be cancelled. For example, to receive compensation in 2021, the application must be submitted before October 2018.

There is no need to reapply for each year. It is submitted once and is valid for all years until the submission of a document on the renewal of social assistance.

An application for renewal of receiving social assistance is submitted in the same manner as an application for compensation.

We invite you to familiarize yourself with: The main rehabilitative grounds for terminating an instituted criminal case

How to write a power of attorney to return Russian Railways tickets

When planning a vacation, Russian citizens are accustomed to buying Russian Railways tickets in advance. However, circumstances are not always favorable. Due to unforeseen circumstances, travel may be delayed indefinitely, and expensive travel passes may not always be refundable. In addition, it is upsetting to not be able to return the money spent if the buyer is abroad. This article describes how to correctly write and execute a power of attorney to return Russian Railways tickets.

In other cases, without specifying a valid reason, the ticket refund service will not be available. The Russian Railways company may compensate only part of the cost or offer to use another train within 5 days.

10 Jul 2021 uristlaw 203

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Who is entitled to a free ticket?

1. Federal level. Based on Art. 6.1. and Art.6.7. Federal Law No. 178-FZ of July 17, 1999 “On State Social Assistance”, vouchers can be provided to:

• disabled people of all groups, disabled children;
• disabled war veterans or families of those killed;
• WWII participants, family members of deceased WWII participants;
• combat veterans;
• persons who have the sign “Resident of besieged Leningrad”;
• victims of radiation, etc.

2. Regional level. Funding for assistance comes from the budget of the constituent entity of the Russian Federation on the basis of a regulatory act of the constituent entity. For example, in Moscow vouchers can be obtained (Moscow Law No. 70 of November 3, 2004):

• honorary donors of the USSR, Russian Federation;
• victims of a terrorist attack, their families in case of death;
• children from large families;
• labor veterans;
• pensioners, families consisting of pensioners, etc.

Similar acts have been adopted in almost all regions of the Russian Federation.

3. Departmental level. This means that a certain department or department finances and organizes free referrals for treatment. For example, the Ministry of Defense, the Ministry of Internal Affairs, the Federal Tax Service, etc.

The minimum package of documents to obtain a voucher is:

• statement;
• passport, SNILS;
• certificate in form No. 070/u-04 (issued by a local doctor after a medical examination);
• a document confirming the status of a beneficiary (pension certificate).

The availability of a voucher must be notified two weeks in advance.

Thus, in order not to get confused in numerous laws, the easiest way is to contact the social protection authority and find out what rights and benefits a particular person has, and then decide whether and how to use them.

If a benefit is provided to employees of specific departments, the department itself brings to the attention of the employee all the necessary information (in person or by posting it on public resources, for example, the Department’s website).

Is it possible to get the money back without going to the sanatorium?

[documents confirming the circumstances] Sincerely, Full name [Date/signature] What does the amount of monetary compensation for cancellation of a trip depend on? The amount of payments directly depends on what is specified in the contract concluded with the tour operator. The full cost can be returned in rare cases, but definitely not in those cases when the termination is due to the fault of the tourist himself.

Usually the company withdraws part of the funds as a fine.

The decision to cancel the tour is voluntary.

If you are a lover of interesting experiences and often go on trips, then sooner or later a situation may arise when you need to return the funds for the purchased trip. But even if this does not happen, it will not be superfluous to find out whether this can be done in principle, how the return procedure itself occurs and how many days before the trip a refusal can be issued. Refund for early departure from the resort

Is it possible to return a train ticket and how much money am I losing?

Funds are returned to the card or in cash, depending on the method of purchase. When can I return a train ticket? The travel document can be returned at any time, but no later than 12 hours after departure of the train. Important: the later the ticket is returned, the less money you can get back.

• Cancellation of the trip is made using the same documents as the order was made.
• Refunds can be made for one ticket from the order or for all tickets at the same time.
• A return of the Sapsan travel document is possible only after returning all four seats.
• Cancellation of travel in Luxury class is carried out only if all tickets purchased in one compartment are returned at the same time.
• When traveling on a Sapsan at a round-trip fare, the return ticket is first refunded, and then the return ticket. You can only return the travel document “back”.

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Compensation, amount of deduction

From the moment of submitting an application to replace the social assistance measure with a monetary supplement to the pension, the Pension Fund is given 1 month to review the documents and make a decision.

The package of documents includes:

• passport;
• statement;
• a document confirming the right to receive benefits (pension certificate, disability certificate, certificate of a large family, etc.).

A pensioner can apply for compensation:

1. on one's own;
2. through a proxy;
3. through a social worker (if such services are provided and if there is an agreement between the social protection authority and the pension authority).

Based on Order of the Ministry of Labor and Social Protection No. 849n dated December 15, 2017, financial support per citizen for 2021 was established:

• for the provision of sanatorium-resort treatment - 127.9 rubles per month;
• for travel to a holiday destination by intercity transport - 18.2 rubles;
• for travel by rail to the sanatorium - 101.1 rubles.

These amounts will be accrued in addition to the pension amount every month.

How to return money for a tourist package? detailed instructions

Of course, your unforeseen circumstances will need to be documented. For example, if your child is sick, be sure to consult a doctor and get a certificate or a certified extract from the medical record. The law gives you two options - either refuse the contract (that is, cancel the trip altogether), or demand a change in the contract (for example, reschedule the trip to other dates, renew the contract for a smaller number of tourists, etc.). Is it possible to refuse a trip and return the money? For example, Biblioglobus has the following conditions:

1. 31 days or more - lose 1,500 rubles
2. From 8 to 14 days - you lose 50%
3. From 15 to 21 days - you lose 25%
4. From 0 to 7 days - you lose 100%
5. From 22 to 30 days - you lose 10%

We suggest you read: What is the term for stealing money?

In other words, the less time left, the more money you will lose if you fail.

Return of train tickets

Example: you return your ticket one day before departure. In this case, you will only lose commissions and fees from paragraphs. 2–4. The rest of the money will be returned back in the same way you paid (for more details, see the table above). If the ticket is paper, a day before departure the refund is made only at the ticket office at the station, if electronic - from the order management page.

1. Part of the cost of a reserved seat. If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of your reserved seat (it is indicated on the ticket how much this is). Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat will be deducted.
2. Russian Railways collection. 203 rubles are deducted from the ticket price. 50 kopecks (amount valid until 12/31/2020).
3. The service fee is our commission as the operator of the online ticketing system and is non-refundable.
4. Commissions of the payment systems through which you paid (if there were such commissions).

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Cancellation of the tour: is it possible to get all the money back and how to do it?

Only facts are important, for example, instead of 7 days, you rested for 6, or instead of a four-star hotel, you were given a room in a three-star hotel. Hand one of the copies to the company representative, and keep the other one, with the stamp, signature of the person who accepted the document and the date of delivery of the claim.

Provided that the travel agency refuses to stamp and sign, send the application and a copy of the contract by mail, the letter must contain a notification and a description of the attachment. Wait 10 days. During this time, the tour operator must either offer and issue a compensation amount, or notify in writing why it does not consider it appropriate to satisfy your requirements. If the company refuses to provide an answer, or you are not satisfied with the amount of compensation, contact the court and Rospotrebnadzor.