Hotline on maternity capital issues

General information

Regional (governor's) family or maternity capital is one of the options for supporting families with children. At the same time, the ideas are about both relatives and adopted children: only children under guardianship are not taken into account.

Its main difference is the absence of a single program for the entire country: each region has its own version of financial assistance. Its size and conditions depend on the situation in the region itself: for example, if in a region three children are often born into families, regional capital can be paid after the birth of the fourth, or even the fifth. If there is a problem with fertility in the area, payments may be assigned after the third baby.

The first regional maternity capital program was launched in 2011; it applies only to children born after this year. For example, if parents receive assistance after the birth of their third child, and their sons were born in 2001, 2005 and 2007, maternity capital will be provided to them only after the birth of the fourth. It also only applies to minors.

If the first-born has already reached 18 years of age, the program does not take him into account. Assistance is provided only once per family. However, for subsequent births, other support options are usually offered, depending on the region.

Payment terms

Conditions for receiving funds in each region depend on demographic characteristics, funding and other features. For example, in some regions only low-income families can apply for funds (each member has a monthly income of less than 1-1.5 times the subsistence minimum). And in some regions, for example, in Moscow, there is no regional maternity capital at all.

Among the main conditions are the following::

1. Only families who have lived a certain number of years in the city, usually at least 3-5, can apply for assistance.
2. Funds are mainly intended for families with three or more children. When the second baby is born, federal family capital is paid.
3. The amount of assistance depends on the capabilities of the local treasury. On average, the amount is 100-150 thousand rubles, but can be 25 or 700 thousand rubles. This is due to the fact that funds for material assistance come from the local budget, and not from the national budget.
4. The options for using the money differ from federal assistance. Money can be issued in cash for any needs or in the form of a certificate for specific purposes: purchase or construction of housing, repairs, payment for a car, provision of necessary communications (gas, electricity, water supply, heating) or even for the purchase of firewood.
5. After receiving the certificate, a certain period must pass, after which the money can be spent. There is no single deadline for using regional maternity capital. For example, in the Nizhny Novgorod region, parents can receive benefits for their second child only 1.5 years from the moment of his birth, and for the third - immediately upon application. Basically, if assistance is provided in cash, they are transferred immediately; in other cases, you will have to wait 1-3 years.

In addition to regional family capital, large families may qualify for other payments. They are usually associated with the appearance of subsequent children in the family.

Why can't they reach me even though my phone is on?

This type of communication is not available to the subscriber, what does this mean on MTS? Users often ask this question. Our material will discuss possible reasons for this situation.

Now many operators block the number after the balance goes into negative values. This way they encourage the client to top up their account in order to continue using mobile services.

MTS is one of the operators that actively practices phone blocking. If the balance goes into minus values, then in addition to outgoing calls, incoming calls will also be subject to restrictions. To start actively using the operator’s services again, you need to top up your account to the required value.

What does it mean that this type of communication is not available to MTS subscribers? This information demonstrates that the subscriber you are trying to reach cannot use communication services for certain reasons, which is why some restrictive measures are in place on incoming calls. You will have to contact him by another phone number or through another channel.

Every person has encountered the fact that when calling someone they heard a robot: “the subscriber is temporarily unavailable.” Short beeps may also be heard followed by the call being dropped. The question arises why it is impossible to reach the subscriber if he should not have turned off the phone and his battery is fully charged. Let's try to figure it out.

Some subscribers are faced with a situation where the phone is turned on, but incoming calls do not go through. Sometimes in such situations you receive messages that someone tried to call you.

If you have not activated such alerts from your operator, then you may not know that someone was trying to call you. So, let’s figure out in what cases subscribers cannot get through to the phone.

There may be several reasons, let's look at each of them.

“Why can’t they reach me even though my phone is on?” is a common question asked by subscribers of different operators (MTS, Beeline, Tele2, Megafon).

Most often, the caller receives short beeps (busy) or a return message that “The subscriber is temporarily unavailable.” It also happens that when the antenna is full, the call does not go through, a little later only messages arrive notifying about missed calls.

Today we will talk about all the sources of failure in which it is impossible to get through.

The situation when you dial someone's phone several times, but hear short beeps in response, is familiar to literally everyone. It is not always the fault of your interlocutor’s love for long conversations - the reason may be a technical glitch.

It’s especially unpleasant to find yourself in a similar situation: your phone is turned on, the indicator shows network reception, but everyone who dials your number only hears a busy signal, and then their numbers end up on your missed calls list. Why might this happen?

There are 4 ways to file a complaint with the Pension Fund:

• personal visit to the Pension Fund institution located at the registration address;
• call to a special number;
• sending a letter via the postal service;
• write an appeal electronically through the online reception desk of the Pension Fund of Russia on the official website.

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No organization can exist without direct sources of communication with its customers.

There are several types of communication between the fund and its users:

1. Using the phone number 8-800-600-44-44.
2. Via email.
3. Using an online application or consultation on the official website.

Despite the existence of the official website of the Pension Fund of Russia, some information cannot be found. The solution to the problem is to contact the hotline. The help desk helps citizens obtain information about the activities of the Pension Fund, rules for assigning social security, etc. Consultants consider the following issues:

• The amount of pension indexation;
• Conditions for receiving maternity capital;
• Rules for using your personal account;
• Methods for transferring savings to a non-state PF;
• Verification of insurance number.

An additional purpose of the hotline in St. Petersburg is to send complaints. In case of unlawful actions of employees or poor quality service in a particular territorial office, it is recommended to contact a single telephone number. The claim will be registered. Pension Fund employees will take the necessary measures to resolve the problem.

Information about maternity capital, conditions for receipt, information about documents for registration can be obtained by calling a toll-free single number or at a branch.

All telephone numbers of departments are posted on the official website of the Pension Fund. On the main page on the right there is a link “Contacts and addresses”.

It contains three directions:

• The Executive Directorate contains links to an information page with questions and answers, as well as a tab to the Internet reception.
• Branches. If the user has selected a region, the system will automatically provide contact information for the Pension Fund of the city in which he lives. Below the address and phone numbers there is a card to fill out. In the “Service” line you can find three areas that exist for maternity capital: submission of documents, issuance of a certificate, and disposal of funds. Below is the “Service Territory” field. Having chosen his place of residence, a citizen receives comprehensive information on the addresses and telephone numbers of his district.
• Counseling Center. The tab duplicates the page with questions and answers, which was described above.

Thus, there are several hotline numbers: a general toll-free number and a Pension Fund phone number for a specific city or region.

Hotline numbers may be busy. In this case, you can contact the Pension Fund branch in person.

Thanks to the electronic system and the Internet, citizens can not only receive the latest information, but also arrange services. The PFR hotline numbers are intended to provide general information about maternity capital. If data on a specific person or account is required, the Pension Fund does not have the right to disclose personal information. In this case, it is best to contact the branch in person or in writing.

Receiving funds

The procedure takes place in 2 stages: first you need to obtain a certificate for maternity capital, then cash it out. Everything is formalized through the territorial body of the Pension Fund, where the legality of the request for financial assistance and its subsequent expenditure are checked.

In the first case, you simply need to prove that the family has the right to this money. To do this you need to provide :

1. Statement.
2. Passport.
3. Birth or adoption certificates for all babies.
4. Pension insurance certificate.

In some regions, additional papers may be required: for example, a certificate of income, if the money is allocated only to the poor, a death certificate of the mother, if the registration is handled by a single father.

To receive money, you need to go there after a set time, but with different papers :

1. Application for receiving money, in which you must indicate the account number for the transfer.
2. Passport.
3. The certificate itself.
4. Documents confirming its intended use: for example, a purchase and sale agreement, a statement from a mortgage account, checks for the purchase of equipment or building materials.

After checking the documents, the money will be credited to your account. This usually takes 1-2 months.

Situations when it is necessary to send a request

Hotline employees never request personal information from subscribers. You will need to wait for an answer from a specialist. You only need to present your passport when visiting a territorial office of the Pension Fund.

In turn, consultants also do not disclose personal information over the phone. If the purpose of your call is to check the indexation amount or establish a personal account number, there is no point in calling. The only way to obtain the above information is to personally visit a Pension Fund branch. Hotline operators will indicate the location of the nearest branches of a government agency.

First of all, the Pension Fund calculates, assigns and arranges pensions for Russians.

More on the topic Pension calculator in 2021 online calculator calculation of the PRF

Also, if you have a second or subsequent child, you need to contact the Pension Fund in order to obtain the right to maternity capital.

Pension Fund employees accept applications and issue documents that confirm the right to maternity capital, and also accept applications for the disposal of money included in maternity capital.

In addition to maternity capital, there are other measures of material support for Russians that are used by Pension Fund employees. Thus, this government structure also works with “federal” beneficiaries, which include:

• persons who participated in the Second World War or became disabled at that time;
• relatives of veterans;
• blockade survivors;
• former concentration camp prisoners;
• people with disabilities;
• people who have suffered from radiation.

The listed groups of citizens have the right to receive material support from the state in the form of monthly funds provided and a set of social services.

Reference! In total, the Pension Fund assigns 11 types of payments. Payments are made without failures or delays, in full, in accordance with adopted laws. In addition to providing payments, the Pension Fund provides some services.

Thus, employees of this government structure:

• register citizens in the pension insurance system;
• maintain personal accounts of citizens who are insured;
• issue statements and other papers;
• provide advice on issues within their competence.

The submitted application is registered within three days after receipt by Pension Fund employees. Exactly 1 month is allocated for clarification. Therefore, if you want to receive an answer as quickly as possible, you should submit your appeal either by phone call or through an online reception, so as not to wait until your appeal reaches the Pension Fund.

Important! Online reception is preferable as it is not so easy to reach the above number.

It is up to you to decide which method of submitting an application to the Pension Fund. However, remember that even if you live near a Pension Fund institution, an online reception is still more convenient than visiting a government institution in person.

Examples of programs by district

It is quite difficult to list all the options for regional maternity capital programs, since almost every region has its own conditions, for example:

1. Moscow region: 100,000 rubles are offered, which can be spent on improving housing (for example, on a mortgage loan) or educating children.
2. Altai Territory: the proposed 55 thousand can be spent on the same purposes.
3. St. Petersburg: for the third child, the family will receive 148 thousand rubles. You can spend them on buying a car, going on a recreational holiday, or building a summer house.
4. Leningrad region: the amount has been reduced to 117 thousand, which can be used for “standard” expenses, including home renovation and gasification, purchase of land for development or expensive treatment (including prosthetics), as well as for the purchase of a vehicle, if family has 5 children or a disabled child.
5. Chelyabinsk: a family will receive support in the amount of 104 thousand rubles only if it is low-income. You can spend the money on paying for educational and medical services, improving living conditions, and repaying credit loans.
6. Krasnodar region: parents can claim 129 thousand. The money should go towards improving living conditions, paying for education or gasification.
7. Nizhny Novgorod region: 25,000 is paid for the birth of a second baby in the period from 2011 to 2021 and 100 thousand for the birth of a third in 2017-2018. You can spend the money for the same purposes.
8. Sverdlovsk region: the amount is 146 thousand rubles. If triplets are born, the size increases to 219. In addition to the standard options, parents can pay for gasification, a summer cottage or sanitary services.
9. Rostov-on-Don: a certificate is issued for 125,775 thousand, but only to low-income families and only for children born from 2012 to 2026. With this money you can improve your living conditions, pay for a child’s education or treatment, buy a car, install gas or cold water, or a well in a residential building.
10. Republic of Bashkortostan: there is no regional capital program, but there is a similar one aimed at supporting adoptive parents. According to it, parents will receive 453 thousand rubles for the adoption of each healthy child and 553 for a disabled child.
11. North Ossetia: the authorities allocate 50,000 rubles, which can be used for any needs.
12. Samara: parents can receive 100 thousand, which are allowed to be used for standard purposes, for the purchase of a car or necessary goods for the baby (stroller, clothes).
13. Amur region: the size of the regional certificate is almost 140 thousand rubles if the second child was born before December 31, 2019 and 185 thousand from January 1, 2021.

Federal program

Regional family capital should not be confused with federal one. The latter is intended for all families in which the first, second or subsequent child was born after 2007. The only condition for obtaining is the Russian citizenship of at least one parent and necessarily the children. More details can be found on the official page of the document on Federal Law No. 385-FZ dated December 8, 2020.

All-Russian assistance amounts to hum(483881.83) rubles for the first child, hum(639431.83) rubles for the second and subsequent ones (there are some nuances). It is issued in the form of a certificate. It can only be used on :

1. Improving living conditions: purchasing an apartment or private residential building, paying a mortgage (first payment or subsequent ones), building a separate house or reconstructing it.
2. Payment for children's education: kindergarten, sections, dormitory, if they study in another city.
3. Payment for medical care for disabled children: necessary goods and services aimed at their integration and social adaptation.
4. Contribution to mother's pension savings.

There are no other options for use or receipt of cash. You can use the money only when the last child reaches 3 years of age, with the exception of paying the mortgage: in this case, you can spend the money immediately upon receiving the certificate.

To obtain the paper, you must contact the Pension Fund with the following documents :

1. Application for receiving maternity capital.
2. The applicant's passport.
3. Birth certificate for all babies.
4. Additional documents (if necessary): confirmation of the Russian citizenship of the children, if one of the parents is a foreigner, a certified power of attorney, if a third person receives a certificate for the parents, a court decision on adoption.

To use the money, you must also contact the Pension Fund within the period specified by law. This must be done by the same parent for whom the certificate was issued, or his representative with a power of attorney certified by a notary. The payment procedure and documents are similar to the regional program.

Regional maternity capital is one of the forms of support for the population and is aimed at improving the demographic situation. Depending on the city of residence, the conditions for receiving, amounts and terms vary. Basically, large families with three or more children can apply for this assistance. In addition to regional maternity capital, regions can pay other amounts to low-income large families, single parents, after the birth of subsequent children, and so on.

Maternity capital amount

In the event of a trial, even a lawyer will not be able to promise to turn the case in the other direction - judges are a priori determined to punish the offender for deceiving the state. And here, depending on the severity of the situation, the following options are possible:

Hotline telephone number of the Pension Fund of the Russian Federation Pension Fund

You can call this phone for free from anywhere in Russia at any time of the day. It should be borne in mind that hotline specialists cannot answer questions containing personal data (incl.

1. To the branch of the organization at your place of residence, having previously registered.
2. Via Russian Post, sending your question by registered mail.
3. To the online reception.
4. To the Pension Fund department called the “social benefits group”.
5. Through social networks such as Facebook, Twitter, VKontakte.
6. By calling the hotline.

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