Validity period in Moscow
The period when the card can be used should be determined by carefully examining the travel card itself. On its front side, directly below the number of the card itself. You should control the validity period of the SCM yourself, since no notifications or messages are provided that its validity period is ending or has already been terminated by the services, as well as providing information about where and how the procedure for exchanging a card for an existing one can be carried out.
The “working” period for a social travel card in the capital is considered to be a five-year period, after which the card will no longer be usable. Therefore, you should not postpone resolving the issue of re-issuance until the last moment and determine the deadline for using the card in advance. Once the validity period of the card has been determined, it is worthwhile to clarify in advance the issues related to obtaining a new card.
ATTENTION !!! An important and little-known fact is the following information: you can apply for an SCM renewal only 10 days before the end of its validity period.
It is also important to know that some of the card details will be changed, namely, the identification number of the card itself will be changed after renewal, but at the same time, the account number with which this card is associated will remain the same. You should also be aware that this card will enter into legal force no earlier than five days after its receipt. This period is due to the need to update the information base in the bank. Thus, the recipient will be able to use the card only after five days.
Where to go if a Muscovite’s social card has expired
By default, the department of social protection of the population of the city of Moscow, when old SCMs expire, independently issues updated ones, which means that the renewal of a Muscovite’s social card occurs before your application. Where should you go in this case if a Muscovite’s social card has simply expired?
The social department transfers the updated benefit card to the local MFC, where it is possible to obtain a Muscovite social card after the expiration date of the previously issued one. If there is no public services center nearby, the social card remains in the social department.
When the SCM service time expires, you should call the social card support service at the number, specifying where a Muscovite’s social card can be replaced after its expiration date. They will tell you the address of the nearest MFC or social department where it is possible to change a Muscovite’s social card due to its expiration date.
Documents required for card reissue
Now we propose to raise the important question of what documents are needed to replace a Muscovite’s social card.
When receiving an updated social card to replace an expired one, you should have:
- citizen's passport (for persons over 14 years of age, birth certificate for children under 14 years of age)
- old social card
When a personal document does not contain data on citizenship and registration, this information should be provided separately.
Only the holder of the benefit can exchange a previously issued social card for an updated one by appearing in person at the place of issue. The only exception is guardians of the beneficiary who owns a social card, who have formalized the guardianship status officially. Then, in addition to the owner’s passport and social card, it is necessary to present a document on guardianship.
How to change a student's or student's account code
When the student-type social card has expired, it is not recommended to use the instructions for the general SCM. It is possible to change a Muscovite’s social card of the student variety in a different way than re-issuing a pension social card or another preferential one. This is due to the fact that education at a university or college often lasts no more than the standard 5 years. And student travel cards do not have an automatic renewal service.
How then is it possible to change the social card of a student-type Muscovite and where should this be done? When the social card expires earlier than the duration of study at an institute or college, you must fill out an application to change the travel document 30 days before the end of the social card service life. There are two options for replacing a Muscovite’s student social card: using a personal application to the MFC and by writing an application on the mos.ru resource.
In any case, in the paragraph about the reason for replacing the plastic, you must indicate “Expiration”, otherwise the social card will not be reissued. The student must document the continuation of studies using a valid student card and a certificate from the place of study.
Tracking the re-issuance of an SK card
You can track the process of re-registration of SCM on the official portal of the social card project - soccard.ru or by calling the MFC. But if the previous social card does not work, and the process of obtaining an updated version is delayed? Where can I exchange a Muscovite’s social card after its expiration date for a temporary travel card? In this situation, you will receive a temporary discounted travel ticket, while maintaining the benefit for travel on public transport. You should contact the Mosgortrans branch with a valid student card and passport.
Special cases of reissue of SCM
Now let's talk about how to change a Muscovite's social card after its expiration date, when you changed your passport information (change of last name or first name), changed your place of study, and a new benefit appeared. You need to take your Muscovite’s social card to your local social department and district MFC, where they can exchange the social card for a new one by changing the database data. Otherwise, after the old card expires, you will not be able to get a new SCM. Because the current data will not match the information in the database of the department providing benefits. How to renew a social card with this problem?
If the situation described above occurs, you should collect documents certifying the change in personal information and submit it to the social department. The automatically generated SCM will be cancelled, and you will be forced to wait a month for the reissue of a new benefit document.
In the current situation, you can change a Muscovite’s social card at the MFC where the previously issued social card was issued, at the public services center at the place of registration, or at the social department of the district indicated in the registration address.
Where to go
In the capital, the SZN service updates social cards independently, without waiting for the application of the beneficiary himself, therefore, in fact, the citizen should only receive it in a timely manner. Where should he turn in this case? And you should contact the MFC, namely, the branch located near the place of residence of the card user. After all, it is there that the social security service transfers ready-made benefit cards. If there is no nearby MFC branch, the social department keeps the cards.
Also, before the card expires, you can seek help from the call center, where you can clarify where to replace the QMS and when this can be done.
Package of documents
Naturally, to obtain a card you will need a certain set of documents, including: a passport, an old card. When receiving a social card for old age, that is, pensioners, you may need a pension certificate, which you should also have with you.
Only its owner can personally exchange an expired card for a new one. The only exception is the case of guardianship, and guardians can replace the card for a beneficiary who is under guardianship only if the fact of guardianship is formalized.
Individual need
However, replacing a social card may be required not only when its validity period is approaching its expiration. Such a need may arise for the cardholder after changing his personal data, that is, when changing his first or last name.
ATTENTION !!! For such a case, the cardholder needs to resort to the help of the nearest branch of the MFC, while the client must have a card, a document confirming the change in personal data and a new identity document. The department can provide a service for replacing a Muscovite’s social card by making appropriate changes to the database.
If you continue to use your existing card without changing it after replacing your personal data, it is almost impossible to reissue it after its expiration date. You should be aware of this fact and understand the consequences of inaction today on the use of travel benefits in the future.
Benefits of a social card
In essence, this is an ordinary personalized bank card with several features. You can store funds on it and pay for purchases with them. The main advantage of using plastic is the opportunity to get discounts on certain categories of services and goods. A pensioner's social card can be used for:
- travel on public transport, electric trains, and the Moscow metro;
- receiving discounts in some medical institutions, restaurants, cafes, pharmacies, shops, etc. (the full list is available on the website soccard.ru);
- appointments with a doctor in a hospital or clinic;
- payment of housing and utility bills, mobile communications;
- access to all capabilities of EMIAS, provision of medical care under compulsory medical insurance.
To withdraw funds from your account, you can use any terminal that accepts MIR bank cards. The commission depends on the ATM of which particular bank dispenses funds.
To pay utility bills, plastic is inserted into the ATM and a PIN code is entered. Then the person selects the type of payment, the recipient, and enters personal data. You can pay for a mobile or home phone in the same way.
Change of benefit category
Not very often, but there are cases when, during the period of using the card, the benefit holder moved from one preferential category to another. In such a situation, the beneficiary himself must contact the social protection department as soon as possible and provide new data to be entered into the database and replace the old data with new ones. It is at this moment that the citizen is informed whether there is a need to replace the existing SCM or not, and if so, what is needed for this and where to go next. The waiting time can be thirty days. In this case, the beneficiary is issued a temporary travel document.
ATTENTION !!! And sometimes there are cases when re-issuing a card may be required due to a failure in the Social Service database. Such cases occur in all districts of Moscow, as well as in the North-Western Administrative District.
In such a situation, you should contact your local MFC center for help and report the incident. Since this is not the citizen’s fault, the procedure will be performed in an emergency mode, and while the new card is being produced, the client will also receive a temporary travel pass.
Where can I re-register SCM?
Let's touch on the topic of where to change a Muscovite's social card after its expiration date, when you are not a student or a student? Pensioners and other types of beneficiaries have the opportunity to change their tickets at the multifunctional center. If a new social card is not issued on this day for technical reasons, then a temporary discounted travel ticket will be issued for the next 30 days while you wait for the reissue of the plastic travel card.
If a Muscovite's social card has expired, by informing the government services center where you can get a new social card, you will not have to pay the fine issued if the card is lost (broken); the Moscow authorities will undertake all services for re-issuing the SCM.
The above describes the main and minor situations that may arise when your SCM has become unusable, and tells where you can exchange a Muscovite social card after its expiration date. We hope that the information provided will answer all questions regarding the re-issuance of a Muscovite’s social card, and there will be no problems with obtaining a preferential document. Finally, we note that if you have any questions, you can contact the SCM hotline number indicated earlier, or write using the feedback form on the websites mos.ru and the portal dedicated directly to the social card soccard.ru.
