The pensioner did not receive his pension on time, who should I call?

The pension did not arrive on the card: why problems arise

If funds are delayed by Russian Post, then the reason may be a variety of technical problems. For example, the money was simply not transferred to a specific branch in a timely manner or got stuck in transit.

• We contact the bank, where it is necessary to obtain documentary evidence of the occurrence of a delay in payment. It is used as an extract from the bank account to which your pension should be received. The institution is obliged to issue it upon first request;
• In addition, we recommend stocking up on a certificate for the Pension Fund, which will indicate that the money did not arrive in the account on time;
• With such an evidence base, you can safely contact the Pension Fund and present a claim. You should know that PF representatives are obliged not only to remove all obstacles to the timely payment of pensions, but also to tell you the reasons why they appeared in the first place.

When is a pension transferred to a Sberbank card?

If Sberbank receives correctly executed documents, the payment will be processed. Even if there is an erroneous wiring, it will be revealed during the self-test and will be corrected. The bank cannot deliberately withhold pension money in its accounts - it faces huge fines.

Having reached retirement age, older people begin to approach the family budget in a completely different way. And this is understandable - it is declining sharply. Therefore, every ruble is spent carefully, and there is special control over the timing of receiving a pension. Therefore, in this article we will look at the dates by which pensions are transferred to a Sberbank card, how these dates are formed and what they depend on, as well as what to do if the money is not received on time.

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What to do if your pension is delayed

In many cases, the delay in payment is simply explained by a mistake by the specialist who prepares the documents for the transfer. For example, if an accountant of the Pension Fund makes an error in even one digit in the recipient’s account details, then the money will simply return to the Pension Fund after some time.

Thus, first of all, I would contact the Pension Fund, namely the department where specialists deal with transfers. You can even contact us by phone; most likely, it’s enough to provide the recipient’s full name, and they will give an answer.

Why are there delays in pension payments?

In search of the reasons why there are serious delays in the payment of pensions, we carefully analyzed both official sources and numerous specialized sites, forums, and various Internet resources. As a result, we were able to identify the following reasons for this problem:

• The pension fund does not transfer funds due to their absence or availability in insufficient quantities. This situation currently happens very rarely, but in some regions many pensioners have already encountered it. At the same time, the state is quite strict in ensuring that money arrives in the Pension Fund accounts on a timely basis;
• social services, which are responsible for the distribution of PF funds, fail to cope with their responsibilities and do not submit payment schedules to banking institutions in a timely manner. Because of this, the latter are forced to delay the transfer of money to card accounts;
• Problems arise with transferring funds from Pension Fund accounts to banking institutions. In some cases, this transaction may take a long time, which is why the bank simply does not have the opportunity to distribute money to its clients’ cards in a timely manner. Usually in such a situation the delay is no more than 1-2 days;
• lengthy preparation of documentation for transferring money between the Pension Fund and a banking institution. The pensioner himself may be to blame for this problem because he did not submit the necessary documents to the Pension Fund in a timely manner;
• incorrect paperwork. This situation is most often encountered by those who are due to receive a pension for the first time. You are completely sure that you have submitted all the necessary papers, you are already waiting for the money, but there is still no money, despite the missed deadlines. Most likely, this is due either to the incorrect completion of any documents, or to their incomplete volume. Be sure to check this point with the Pension Fund. We are confident that the error will be corrected as soon as possible and you will receive payments from the state on time;
• inaccuracies in the process of activating a bank card to which money should be received. Contact your bank to find out why the card is not working.

There are only 2 reasons why Sberbank delays issuing pensions: either due to the fault of the Pension Fund or due to the fault of the bank. In the first case, the money does not arrive because the Pension Fund branch did not have time to transfer it. In the second case, there may be a bank error: the payment is stuck somewhere.

Pension Fund specialists explain: there is no need to panic if the delay is 5 working days - this is the maximum period for completing a bank transfer. If more time has passed, then you need to go figure it out.

Where to complain if your pension is delayed

You contact the prosecutor's office with a complaint about the pension fund. Sometimes the person responsible for the delay (non-payment) of a pension may be prosecuted under Art. 145.1 of the Criminal Code of the Russian Federation. Persons are brought to criminal liability in cases where your pension has not been paid for a long time or has not been paid in full, which has resulted in significant consequences for you, be it hunger, illness, inability to pay for medications, surgery, etc. If this is not established, the prosecutor's office may go to court with a claim to declare the Pension Fund's response illegal and oblige the pension to be calculated in accordance with the requirements of the law. The prosecutor's office, as a rule, goes to court with such claims in defense of the interests of citizens who cannot defend their interests themselves, due to some health reasons or other reasons that should be indicated in the application, if any.

When going to court, you need to file an application (if you simply appeal the Pension Fund’s response) or a statement of claim (if, in addition to recognizing the pension fund’s response, you will demand something else, for example, to oblige the accrual of a pension, to collect a debt for an illegally withheld pension and so on.).

Filing a complaint electronically

There is no unified complaint form, so a person can draw it up at his own discretion. But at the same time, we should not forget about the general provisions that business documentation should include. It is important to remember that a certain structure is provided for the application. Also, the text of the document should not contain any expressive expressions, that is, it should be limited exclusively to business vocabulary.

• the name of the higher authority to which the complaint is filed;
• personal data of the applicant, including registration address and telephone number;
• the reason for appealing the actions of the Pension Fund;
• waiting for the applicant after consideration of the complaint;
• list of additional documentation;
• time and signature.

To be able to file a complaint against the Pension Fund, you must also present the following documents:

• the complaint itself to the Pension Fund, which was drawn up by the applicant;
• identification document;
• SNISL.

Above are only required documents. The specific list may vary depending on the specific authority that will consider the application.

As stated above, a complaint can be submitted in person or by mail. Of course, if we are talking about a lawsuit, the application must be submitted only in writing. However, at the same time, there is another form of communication - an email.

If there is a need to send a complaint to the Pension Fund of a constituent entity of the Russian Federation, then you can go to the official website of the PRF and find a page for writing a statement. In addition, do not forget about the State Services website, where they can also consider your complaint in the generally accepted manner.

If you didn't receive your pension on time

There are situations in life when a person fails to receive a pension on time. What happens in this case? Can he get it another day or will he have to wait until next month? We asked these questions to the head of the department of the Pension Fund of the Russian Federation in Otradny, Nina Petrovna BASHLOVINA. “A person can miss the deadline for paying a pension only if he receives it through the post office,” she answered. – When received through Sberbank or other banking organizations, the pension is calculated on the 14th of each month. You can withdraw money at any convenient time. And pension payments through the post office begin on the 5th. If a person missed the payment deadline, he can contact the central post office on the 22nd day of each month inclusive; On the 23rd, pension statements are closed, and all unpaid money is returned to the Pension Payment Center. If a person was unable to receive a pension by the 23rd, the money will not be lost. Next month he will receive payment for both the current month and the past. You can do this on time or come to our office on the 5th and get permission to receive your pension early. And only if a person for some reason does not receive a pension within 6 months, its accrual is suspended. A separate story concerns sick people undergoing long-term hospital treatment. They also cannot receive their pension on time. In this case, they should issue a power of attorney for a close relative and have the document certified by the head physician. Attention! Pension payments this month will begin on November 3. S. Ugleva

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Don't make the audience laugh! Where have you seen at least ONE pensioner forget about his pension? They've been lining up at the post office since the morning to get their pension. And if you go to the hospital, then everyone knows perfectly well that your pension will not be lost. Why are they hanging out on the Internet on the Otradny 63 website?

Possible reasons for the delay

If your pension hasn’t arrived on your Sberbank card, then there’s definitely no need to worry. Money will definitely be found, although it is important to find out why the violation occurred. Situations are different, and it is worth highlighting several significant reasons and cases when benefits were not paid on time:

• Lack of funds in the Pension Fund to pay for pension benefits. Usually, after receiving funds, benefits are immediately transferred to recipients.
• Sometimes the pension is paid in installments, so there is no need to worry that not the entire amount was credited. Quickly enough, the remaining money will arrive.
• The occurrence of technical failures and malfunctions in the operation of the Pension Fund. Such situations arise, usually before the holidays (in January). No need to worry. Payments are not delayed by more than 5 days.
• In banks, management has the right to independently set a payment schedule, but the delay here can be no more than a day.
• Re-examination. This is usually what pensioners with disabilities encounter when they need to undergo another medical examination.
• Technical failures between the Pension Fund of Russia and Sberbank. Participants in a financial transaction are required to ensure the full operation of the system; failures are observed from time to time, but are eliminated fairly quickly.
• Violations in the registration of benefits. Here the violation is on the side of the pensioner, who was in a hurry to submit documents and filled out some forms incorrectly, or did not submit all the necessary papers. In this case, payment will not be provided.

Important! Pensioners receiving money on a savings card should deal with the problem only if the delay in payment of benefits is more than 7 days.

How and where to apply for a pension in 2021

1. Check that the work book is filled out correctly. This document must be free of marks and corrections, seals must not be smudged, and all entries must be easy to read. When the owner of the book changes his last name, this information must be reflected in the document with a mandatory indication of the basis for indicating such information;
2. Make sure all entries are entered correctly. In practice, a situation often occurs when, according to records, a citizen gets a job in one company, and the record of his dismissal is certified by the seal of another company. As a rule, such discrepancies arise in connection with the reorganization of the company, about which an appropriate entry must be made. In the absence of such information in the work book, the applicant must additionally provide certificates received from the receiving organization.
3. Confirmation of insurance experience from salary. If a citizen sees that there are no records in his work record about a certain period of work, he can confirm the existence of insurance coverage by contacting the organization where he worked (in this case, the period that has passed since the dismissal does not matter). Upon liquidation of a company, a citizen can make a request to the archive, having previously consulted about the availability of the documents he needs.
4. Collect documents for the first visit to the Pension Fund. During the first appointment, the specialist must examine all the documents and advise whether the citizen will need to provide additional certificates and statements to confirm his insurance record. If a citizen applies to a government agency in advance, then by the time his pension is issued, he will have collected a full package of necessary documents, which will allow him to receive all due payments without delay.

According to the law, a citizen has the right to apply for a pension any day after receiving such a right. Registration of a pension is carried out in the territorial division of the Pension Fund of the Russian Federation, located at the place of residence, place of residence of the citizen. You can contact the MFC.

If you didn’t bring your pension home, what should you do?

Today, citizens who have worked in the Soviet, post-Soviet and Russian periods of the existence of our state are eligible for old-age insurance pensions. In each of these periods, changes to pension laws occurred. But according to the existing rule, the pension rights of a citizen earned by him in each of these periods are preserved and taken into account according to the pension laws that were in force in those time periods. Therefore, calculating the size of the pension has become very complicated and errors cannot be ruled out. Errors can arise for various reasons: due to the incompetence of a pension fund specialist, errors (inaccuracies) in the documents submitted when applying for a pension. In addition, the pensioner himself can make mistakes, for example, by forgetting to indicate whether he has the right to any additional payments or that he has someone as a dependent.

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It is not uncommon for citizens who have received their first pension payment to have doubts about the fairness of its size. And of course, in this case, the pensioner wants to make sure that no error occurred when calculating the pension. Which, in his opinion, led to the accrual of such a small pension to him. You will learn where to turn if you are in doubt about the correct calculation of the amount of your pension from this article.

Payment of pension

The pension is assigned and paid by the Pension Fund of the Russian Federation (PFR) at the place of residence of the pensioner, to whose office he must submit an appropriate application with the necessary documents. It can be submitted by the pensioner personally, and then the day of application is considered the day the application was received.

For certain categories of citizens, pensions are assigned and paid ahead of schedule , that is, before reaching the generally established age (men 60 years old, women 55 years old). These categories include citizens who have the required length of service in certain jobs and citizens who, according to social criteria, have the right to early retirement (Articles 30 and 32 of Law No. 400-FZ dated December 28, 2021). For early assignment of a pension, the following conditions :

Pension delay in 2021

• The Pension Fund did not have the necessary amount of funds to pay pensions. Unfortunately, a number of Russian regions have had to deal with this in recent years.
• A delay may occur at the stage of transferring funds - in this case, the fault lies with the financial institution. The funds will be transferred with a delay of one to two days.
• The documents submitted to the Pension Fund of the Russian Federation were incorrectly completed. This is especially true for those citizens who receive a pension for the first time.
• The reason for the delay is sometimes the lengthy process of approval and execution of documentation between the Pension Fund and the financial institution. In this situation, responsibility may lie with the pensioner who has just retired: if the necessary papers were not submitted to the authorities in a timely manner, a delay in pension is very likely.
• During the activation of the plastic for which the accrual takes place, errors were made. With this request, you should contact the financial institution and find out why the pension card is not working.

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Unfortunately, no one is immune from pension delays today: against the backdrop of the economic crisis, interruptions in payments occur even in the most prosperous areas. That is why it is important to know about the reasons for untimely accruals, as well as about the algorithm of actions - where to go for a pensioner whose pension was not credited to the plastic on time.

Pension portal of the Russian Federation

• Lack of funds in the accounts of the Russian Pension Fund. When the necessary funds are received in the personal account of the Pension Fund, the money is sent to the recipients automatically. More rare are situations when, due to a lack of funds, the Pension Fund sends part of the amounts due to pensioners, and later the remaining funds are paid additionally.
• Technical features often become the reasons for non-payment of pensions on time. Delays are most likely to occur in January and December of each year. Since the payment is being indexed, documentary re-registration is being carried out. In such cases, the delay in payment does not exceed 5 calendar days.
• Weekend. The reason for a one-day delay in pensions may be bank holidays when no banking operations are carried out: transfers, payments.
• Incorrect execution of documents by the future pension recipient may result in him not receiving the full pension. Such cases are not uncommon, as inconsistencies arise between Sberbank and the Pension Fund of the Russian Federation. If a pensioner encounters this problem, then he needs to contact the Pension Fund as quickly as possible so that the government agency employees correct the errors. After correcting the shortcomings, the money is credited to the accounts in a matter of hours.

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Banking organizations can install an ATM where the throughput capacity reaches 500 visitors per day and no less. Therefore, in many localities: in shops and other passage points you can find an ATM. However, cases cannot be ruled out when pensions are not paid for quite a long time.

How and why people refuse old-age pensions

In most cases, the reasons for refusal voiced by PF employees are real and have legal grounds. However, there are situations when such decisions do not have any legal basis.

1. A citizen does not have a minimum work experience that allows him to start receiving payments. By law, work experience must be at least 9 years.
2. If a citizen receives a small salary, he or she may not get the required points determined by the Pension Fund. Today, a pensioner who wants to start receiving the cash contributions due to him needs to have 13.8 points.
3. There are employers who keep records of their employees' seniority carelessly. In this regard, when preparing documents, errors and corrections occur, which may cause refusal to issue savings required by law.
4. It is not uncommon for archives containing information about employees’ work experience to be destroyed or become unusable. In this case, pensioners may also have problems with registration.

Who to call if your pension did not arrive on time?

Without taking into account what the cause of such a failure is, an elderly person should know and understand how to act and where to call if the military pension has not arrived on the Sberbank card. This will avoid unnecessary visits to a branch of a financial institution and provide an opportunity to find out what is causing the problem.

To obtain the necessary information, please contact the following numbers:

1. It is better to call Sberbank on the 24-hour hotline number - 8-800-555-5550. Company employees will be able to answer any questions regarding the bank’s work. When a solution is not found, you need to call the Pension Fund.
2. The Pension Fund of Russia should also call the 24-hour number – 8-800-775-5445. Specialists will be able to clarify whether pension payments were made to the card and, if necessary, will reconcile all payment data.

Important! If these actions did not help resolve the situation, then it is worth filing a complaint first with the head of these institutions, and then with the prosecutor’s office and the court.

We answer the question: how to apply for an old-age pension

The citizen submitted documents on January 20. Accordingly, he will be assigned pensioner status no earlier than the 30th. However, the pension will be paid from January, but not for the full month, but from the 20th day - the date of application.

In Russia, certain categories of workers can count on early retirement. The grounds for such a benefit are harmful working conditions, work in the regions of the Far North, large families, etc. Also, public sector employees - health workers and teachers - can take advantage of the right to early retirement.

How to change your pension delivery method in 2021

Note that the latter delivery method is the most convenient and is becoming increasingly popular among pensioners. Indeed, in this case, a citizen can change the method of pension delivery without leaving home. To do this, the pensioner needs to register on the official website of the Pension Fund of Russia (www.pfrf.ru) and fill out an electronic application for changes in the form of receiving payments through the “Personal Account”. Also, the opportunity to quickly change the method of pension delivery is provided by the State Services website. After registering on the website (www.gosuslugi.ru), the pensioner gains access to the “Personal Account”, where, following the prompts, he can create and send an electronic application to change the delivery method of pension payments.

We emphasize that the reasons why the pensioner decided to abandon the initial form of receiving funds do not matter . The main reason for changing the method of pension delivery is the fact that the pensioner has submitted an application to the Pension Fund.

When should the pension arrive?

Before asking why the pension is not transferred, you need to check whether the date of the planned transfer has arrived.

Pension payments upon retirement begin to be transferred from the moment of application and no later than the next month.

The exception is:

• State superannuation pension. Assigned from the date of dismissal and paid every month by transferring funds to a card in any bank or through Russian Post.
• Social and disability insurance pension. From the date of recognition of a person as disabled, if the citizen applied to the Pension Fund of the Russian Federation within a year from the date of receipt of the conclusion of the medical and social examination.
• Social and insurance pension for the loss of a breadwinner. May be prescribed from the date of death if the application was made within a year after the occurrence of the event or 12 months before the date of application.

Transfer of a funded pension is possible at any time at the discretion of the citizen. However, the following restrictions apply:

• NPF can be changed no more than once a year;
• notification of a change in the Pension Fund is required;
• You must notify about the change before December 1 in order to begin forming savings in another company in the new year.

In certain periods, Russia established the possibility of forming a funded part of a pension. The following had this right:

• men born 1953–1966 between 2002 and 2004;
• women born 1957–1966 between 2002 and 2004;
• men and women born after 1967 in the period from 2008 to 2016.

The dates for the transfer of benefits depend on the region and the order of receipt. Every month, a corresponding schedule is posted on the official website of the Pension Fund.

The payment period starts on the third day. Next, each pensioner, depending on his place of registration and the chosen method of receipt, is assigned a certain number, which can change by decision of the Pension Fund over time. The recipient does not have the opportunity to change the date at his own request.

If the set date falls on a weekend, it is transferred to the previous working day.

You can clarify the delivery schedule at the Pension Fund branch or on the official website of the territorial branch in the “Information for Citizens” section. If the deadlines are not met, the citizen has the right to file a complaint.

If you haven’t transferred your pension to your Sberbank card: what to do and where to go

• the social card does NOT require payment for service;
• Sberbank charges additional interest on the card;
• You can find out about the receipt of your pension without leaving your home by using a special notification service via SMS;
• A social card allows you to make utility and other types of payments with great convenience.

The search for the missing pension transfer should be carried out by the Pension Fund, since according to the Regulations of the Bank of Russia “On the Rules for Transferring Funds”, the bank should not search for a transfer that was transferred but did not reach the recipient.

How and where to get a pension certificate

Since the Pension Fund of Russia has a single database, access to which is provided to each territorial branch, to restore a document issued by the Pension Fund of Russia, you can contact any branch, present an identification document - and a certificate will be issued in place of the lost ID.

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An employee of the Pension Fund branch has the right to request other documents. The list is quite large and obtaining some documents may take time. Thus, marriage certificates explaining the change of surname may have long been lost, especially if the marriage was dissolved. And to restore them you will have to make a request to the archive.

When will Sberbank transfer the pension for January 2021 - What is the pension payment schedule

First, pensions will be issued for December in accordance with the schedule, and in the last days of December (December 28-29), pensions will be issued to those who should have received them from January 1 to January 8, 2021. Thus, some pensioners will receive 2 pensions at once in December, and none in January.

Now about the increase in pensions in January. Indeed, from January 1, they plan to index the insurance pensions of non-working pensioners. The indexation coefficient is planned at 1.0705. The current size of the insurance pension of each non-working pensioner will simply be multiplied by this coefficient.

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Where to go to get a pension

3.2. Loss of a breadwinner According to Art. 9 of the Federal Law of December 17, 2021 No. 173-FZ “On Labor Pensions in the Russian Federation”, the right to a labor pension in the event of the loss of a breadwinner is available to disabled family members of the deceased breadwinner who were dependent on him (with the exception of persons who have committed an intentional criminal act, resulting in the death of the breadwinner and established in court). Review without stars.

7. Social card. Seized or sanctioned. I receive a pension and have three dependent children. I took the court order and, unfortunately, did not challenge it within 10 days. Half of them were confiscated, where should I turn? I read that the card is a social card, then I went to the bailiffs to have it returned. And what should you do if the loan has been transferred to EOS since 2021 due to non-payment. Is it possible based on the statute of limitations?

Didn't bring your pension on time - ring all the bells

In the federal pension legislation, the methods for delivering pensions are as specific as possible - a citizen can receive a pension by having it delivered to their home or by crediting pension amounts to an account at a credit institution. The delivery method depends solely on the wishes of the recipient, who independently determines how he would like to receive his pension.

At the same time, the federal legislation does not clearly indicate specific dates for the delivery of pensions; it only stipulates that its delivery must be carried out for the current month. The delivery date of pensions depends on the method of receipt and the citizen’s place of residence.

Free legal advice

Hello. I went to my sister in another city, and very soon I will need to receive a pension, but I won’t be able to do this, because I won’t be there. In general, I plan to stay with my sister for two or three months. I am concerned about the issue of receiving a pension - what will happen if I do not receive it during these months? It would be nice to appoint someone as a trustee so that someone else would receive the pension instead of me, but, unfortunately, there is no such person. What to do? Thank you.

Hello Tamara! If you personally cannot receive your pension, and also if you cannot trust this to anyone, then know that your pension will not disappear anywhere. You will not need to contact the Pension Fund of the Russian Federation, write any applications, etc. If you receive your pension by mail and you cannot come to collect the money on time, you can do it at the end of the month. If this month you cannot come and receive your pension at all, then you can come in a month and receive two months at once. This can be done after 3, and after 4, and after 5 months. But if you do not receive a pension for more than six months, then its payment will be suspended.

The procedure for drawing up and filing a complaint against the Pension Fund

A pensioner wondering where to complain about the local Pension Fund also has the right to go directly to court. However, it is worth understanding that if in the previous case the prosecutor’s office had to prove the illegality of the Pension Fund’s actions, here you will have to defend your rights yourself. To achieve justice in court, it is necessary to study in detail the procedure for calculating and accruing pension payments. Thus, such an appeal is only appropriate if the work of the prosecutor’s office has not brought any results, and you are confident that you are right.

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After checking the accuracy of all the information provided, after a certain period you will be able to receive a written response from the prosecutor. The maximum period for consideration of an application is one month. The prosecutor's office has no legal grounds to oblige the Pension Fund to pay you a pension or recalculate it, so if violations are discovered, it can begin legal proceedings on your behalf.